Last Updated: January 28, 2026
This Service Level Agreement (“SLA”) defines the level of service, support, and responsibilities provided by AIChatboters.com (“we,” “our,” “us”) to our clients (“you,” “client”).
By purchasing or using our services, you agree to the terms of this SLA.
1. Scope of Services
This SLA applies to the following services provided by AIChatboters:
- AI chatbot development & automation
- Website, WhatsApp, Messenger, and multi-platform chatbots
- Lead generation, booking, eCommerce, HR & learning bots
- Integrations (CRM, forms, calendars, tools)
- Hosting, monitoring & maintenance (if included in plan)
- Ongoing support (free or paid, as applicable)
2. Service Availability
- Our chatbot solutions are designed for high availability, but uptime may depend on:
- Hosting provider
- Third-party APIs (AI models, WhatsApp, Messenger, etc.)
- AIChatboters does not guarantee 100% uptime
Service interruptions caused by third-party platforms are outside our control.
3. Delivery Commitment
- Standard delivery timeline: 7–14 business days
- Estimated by plan:
- Starter: ~7 days
- Professional: ~10 days
- Premium: ~14 days
Delivery timelines may extend due to scope changes, delayed client inputs, or third-party dependencies.
4. Support Levels by Plan
🔹 Starter Plan
- Support Type: Email support
- Support Duration: 30 days
- Response Time: 24–48 business hours
🔹 Professional Plan
- Support Type: Email + Live Chat
- Free Ongoing Support: 30 days
- Response Time: 12–24 business hours
🔹 Premium Plan
- Support Type: Priority Email + Live Chat
- Free Ongoing Support: 30 days
- Dedicated Project Manager
- Response Time: 6–12 business hours
5. Support Coverage
Support includes:
- Bug fixes related to delivered chatbot
- Flow improvements within agreed scope
- Minor adjustments and optimizations
- Assistance with deployment and launch
Support does not include:
- New feature development
- Major scope expansion
- New platform integrations (unless agreed)
6. Ongoing Monthly Support (Optional)
Clients may opt for paid monthly support plans, which may include:
- Continuous monitoring
- Performance optimization
- Content updates
- Priority issue resolution
Scope, pricing, and response times are defined separately.
7. Incident Response & Resolution
Incidents are classified as:
- Low Priority: Minor UI or response tweaks
- Medium Priority: Functional issues affecting some users
- High Priority: Bot downtime or critical malfunction
We aim to respond within the plan-defined response times and resolve issues as quickly as reasonably possible.
8. Client Responsibilities
Clients agree to:
- Provide accurate requirements and timely feedback
- Maintain valid access to third-party tools
- Ensure chatbot usage complies with laws and platform policies
- Inform end users about chatbot data usage
Delays caused by the client may affect service levels.
9. AI & Automation Disclaimer
AI chatbots rely on machine learning and automation systems. Therefore:
- Outputs may not always be accurate
- Behavior may evolve over time
- Continuous learning is not guaranteed
AIChatboters is not liable for decisions made based on AI-generated responses.
10. Service Exclusions
This SLA does not cover:
- Third-party outages or API changes
- Internet or hosting failures outside our control
- Misuse, abuse, or unauthorized modifications
- Issues caused by external plugins or scripts
11. SLA Breach & Remedies
If service levels are not met:
- Clients may request support escalation
- We will make reasonable efforts to restore service
No financial compensation or refunds are provided under this SLA.
12. Modifications to SLA
AIChatboters reserves the right to modify this SLA at any time.
Updates will be published on this page with a revised date.
13. Contact Information
For SLA-related queries or escalations, contact:
📧 General: contact@aichatboters.com
📧 Support: support@aichatboters.com
📧 Orders: order@aichatboters.com
💬 Live Chat: Available on our website